ICT book 1.Info
- Created by: Rebecca Paulucci
- Created on: 13-02-17 14:25
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- 1. Information
- Different organisations have different information needs
- Schools and colleges can be in the public or private sector. This will effect how they are run and the information they need to produce.
- Vary depending on their purpose, scale and size.
- Some small organisations rely and are dependent on ICT whereas larger scale ones don't.
- Larger organisations tend to generate more data but may not process it in a complex fashion.
- Public sectors are funded by taxpayers and will have to provide very specific information to government bodies about the way they are run.
- Organisations that rely on large databases or have e-commerce operations are clearly dependent on their ICT systems.
- Larger organisations tend to generate more data but may not process it in a complex fashion.
- Some small organisations rely and are dependent on ICT whereas larger scale ones don't.
- Different activities within an organisation have different information needs.
- Within any organisations, some department may use ICT more than others.
- Most organisations that pay employees use payroll software that helps them calculate salaries and wages, with deductions.
- Finance departments also use accounting and finance modelling software to track income, expenditure and plan for the future.
- BACS. The Bankers Automated Clearing Service is a method of processing financial transactions electronically.
- Just In Time. Uses computer systems to ensure raw process and stock levels are kept to a minimum.
- Relies heavily on ICT systems.
- Information is exchanged with suppliers and customers through a computer-based system that sends data directly between comouter systems.
- It uses agreed formats that avoid data having to be re-entered and eliminates errors and reduce delivery times.
- EDI (Electronic Data Interchange). Sends data in agreed formats between computer applications in different organisations.
- It uses agreed formats that avoid data having to be re-entered and eliminates errors and reduce delivery times.
- Finance departments also use accounting and finance modelling software to track income, expenditure and plan for the future.
- Most organisations that pay employees use payroll software that helps them calculate salaries and wages, with deductions.
- Within any organisations, some department may use ICT more than others.
- Different levels of task have different information needs.
- Operational tasks are the everyday tasks that keep an organisation operating.
- Tactical and Strategic levels of tasks are concerned with managing the activities of the organisation.
- Degree of detail decreases from Strategic to Operational, where as authority increases.
- Different personnel have different information needs.
- Suppliers will need to know details of the materials the organisation needs to order and how they are going to be paid for.
- Large organisations may have an extranet which enables suppliers to log into their network. Access will be limited.
- There are both formal and informal communication methods between customer and supplier.
- Customers can use FAQ websites, easy to find an answer and no time from staff.
- Email allows the company to answer the customer personally, don't have to be dealt with instantly so work load is spread.
- Internet chat is becoming a popular way of dealing with customers queries. Instant, written record.
- Official and Legal Bodies have to be dealt with. DVLA, VAT, HM Revenue, TAX ect.
- Exchange of information with external bodies.
- When communicating with any external body, an organisation has to ensure that it complies with privacy, security and legal requirements.
- The Data Protection Act for example, controls who personal data is passed on to.
- E-commerce sites has to protect the fineancial details of its customers, data is encrypted and credit card details are never stored.
- Suppliers will need to know details of the materials the organisation needs to order and how they are going to be paid for.
- Different organisations have different information needs
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