internal and external environment on performance
- Created by: hollymason
- Created on: 08-04-17 12:16
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- Analysing internal and external position, chapter 3 and 4
- External
- The political environment
- Role of regulators
- International trade
- Infrastructure
- The legal environment
- Internal
- Operations
- Human resource
- Marketing
- Environmental
- Core competencies
- Assessing short and long term performance
- Short term
- Can prevent managers thinking long term
- Long term
- Customer satisfaction
- Profit quality
- Employee engagement
- Research and development
- Sustainability
- Short term
- Kaplan and Hortons balanced scorecard and Elkingtons triple bottom line; measures performance
- External
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