Consumer Advice Centre

  • Created by: Carolyn
  • Created on: 21-05-14 11:09
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  • Consumer Advice Centre
    • provides free specialist advice to consumers and traders in Belfast on consumer issues such as faulty good, shopping complaints, bad service and holiday complaints
    • Resolves problems through negotiation and conciliation
    • Provides an advice service where all consumers are treated fairly
    • Gives advice on how to write an effective letter of complaint to a trader
    • Writes follow-up letters to traders on behalf of consumers
    • Supports consumers taking their complaint to the small claims court
    • Acts as a mediator between consumers and traders to achieve a fair solution for all


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