PBS Topic 4

PBS TOPIC 4

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  • Created by: bnagurski
  • Created on: 13-03-24 14:41
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  • Performance Management
    • Purpose
      • Improve performance
      • Set objectives
      • Implement business strategy
      • Identify training needs
      • Reward/ renumeration
    • Role of Manager
      • Keep records of communication
      • Ensure performance meets business goals
      • Manage underperformance
      • Set objectives
      • Schedule meetings
    • Importance of the following
      • Standards
        • Inform staff of level they need to be at
        • Provide benchmark to measure performance
        • Let customers know of level of service they should receive
      • Feedback
        • Build relationships
        • Clarify what is required
        • Build relationships
      • Objectives
        • What is required
        • Set time frame
        • Provide guidance and direction
    • Employer
      • Advantages
        • Improved communication
        • Identify training needs
        • Feedback on current systems
      • Disadvantages
        • Time consuming
        • Employee may not disclose problems
        • Employee may not deliver promises
    • Employee
      • Advantages
        • Motivation -goals
        • Gain feedback - improve performance
        • Efforts are recognized
      • Disadvantages
        • Biased manager
        • Doesnt consider all parts of job - relationships
        • Unrealistic objectives - stress

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