Quality Management
- Created by: Courtney lambert
- Created on: 04-11-16 11:38
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- Quality Management
- Quality Control
- Checking that products are to a good enough standard
- Inspecting or checking samples of the products once they have been made
- Faulty products are removed
- If products of a poor quality then a business will loose customers
- Quality Assurance
- Involves the whole business
- Everyone is striving to improve quality and reliability at every stage of the process
- "Zero defects"
- Getting the product right first time with no wastage
- The main aim of quality assurance
- Takes into account the customer's needs
- Involves employees looking at every aspect of the business
- In an attempt to improve the quality of the product or service
- To be successful it needs commitment and support from everyone involved
- May involve changing the whole corporate culture of the business to make it happen
- Involves the whole business
- Quality Circles
- Small groups of employees that meet regularly and look at how quality can be improved
- Any recommendations are passed to management and may be acted upon
- Make use of the knowledge of the workforce to identify and solve problems with production and quality standards
- Can be very effective as they bring together a wide range of workers and management
- Can be a motivating force: staff feel both involved and empowered
- Need the support and encouragement of management
- Must be willing to listen to groups ideas and be serous about implementing them
- Total Quality Management (TQM)
- All employees are involved in quality control
- Take responsibility for the quality of their and their teams work
- Reduces costly wastage
- Reinforces employee motivation
- Everyone is committed to improving quality
- Departments do not work in isolation but focus on the needs of the other departments
- Try to improve the quality of their stage of production in order to satisfy them
- Employees become more motivated through involvement, responsibility and empowerment
- Can be costly to set up and takes time
- May meet initial resistance from both workers and management
- Causes disruption until properly in palce
- All employees are involved in quality control
- Continuous Improvement (Kaizen)
- Making continuous small improvements rather than sudden changes
- More effective and sustainable
- Competitive advantage from QM
- Better quality= more competitiveness
- Less wastage and lower costs
- Reduces prices and maintains profitability but gaining sales
- Maintains price but increases profitability and re-investing back into the business to aid growth and development
- In today's market consumers have a much greater awareness and choice
- Enhances brand image, creates customer loyalty and reduces costs
- Quality Control
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