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  • Safeguarding
    • Protecting service users, staff, and volunteers from infection
      • Staff and volunteers need to ensure they maintain a clean and hygienic working environment
      • Work to minimise transmitting infections
      • Washing hands:
        • Before  work and when you leave work
        • Before eating
        • After using the toilet
        • After coughing or sneezing
        • Before and after carrying out personal care
    • Safe disposal of clinical waste
      • Contamination by blood, urine, saliva, or other bodily fluids
      • Safe handling/ disposal of sharp articles
        • Needles
      • Soiled linens kept in designated laundry bags
      • Cleaning all equipment to agreed standard
      • Wearing PPE
    • Control and disposal of substances harmful to health (COSHH)
      • Hazardous waste must be disposed of properly
    • Reporting and recording accidents and incidents (RIDDOR)
      • A regulation that asks HSC professionals to report serious illnesses, diseases, and deaths
      • Became law in 2013
      • Less serious accidents and incidents also have to be recorded
      • Accidents may not be reported because:
        • Incident is not seen as important
        • From too long
        • More pressing duties
        • May not know how
    • Provision of first aid facilities
      • Governed by health and safety regulations 1981
      • Must be in place to include equipment and trained staff
    • Complaints procedure
      • A complaint is a statement that something is unsatisfactory or unacceptable
      • All HSC settings must have a complaints procedure


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