Safeguarding employees

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  • Safeguarding Employees
    • Internal and external complaints
      • All HSC settings are required to have formal procedures that deal with complaints
      • When an allegation of poor practice is first made it will be investigated by the organisations internal disciplinary system.
      • When more serious instances occur then regulatory bodies will be called to investigate
        • GMC
        • HCPC
        • NMC
      • May lead to criminal convictions
    • Common complaints
      • Uncompassionate practice/ behaviour
      • Not listening to the patients
      • They have not got proper consent
      • They have not respected confidentiality
      • There are not normally complaints about a professional's knowledge or clinical skill
      • Bully and harrassment of trainees
      • Abuse of alcohol
      • How does investigation of complaints help a ...?
        • Service user
          • Gives them a voice to be able to raise concerns about poor practice
          • Leads to improvements in services
        • Staff member
          • Allows for accusations to be investigated
          • Ensures they are following the best practice guidelines
    • Trade unions
      • Supports members if they are accused of professional misconduct
      • Support members if they are in conflict with their employer
      • Promote and protect the right and interests of their members
      • Examples of trade unions
        • Doctors
          • BMA (British Medical Association)
        • Nurses
          • RCN (Royal College of Nursing)
        • Midwives
          • RCM (Royal College of Midwives)
        • Social Workers
          • UNISON
      • Benefits of memeber ship
        • Support for compliants
        • Legal advice
        • Advice on working conditions


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