BUSS2 Technology in operations
brief mindmap on notes to do with aqa chapter 27- technology
- Created by: Nicolas Price
- Created on: 16-04-13 21:36
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- Technology in Operations
- Robots
- Widely used in manufacturing
- perform routine + complex activities
- Advantages
- Accurate + efficient
- Reliable in terms of quality
- Do boring, repetitive + harzardous tasks
- Increase productivity
- Reduce UC
- Disadvantages
- Up-front investment
- De-motivating for staff replaced by robots
- Communications
- Technology impacted on customer service
- Internet
- allows business to work closer with suppliers
- Databases from loyalty card info
- Marketing based on firm's knowledge of cosnumers
- Technology impacted on customer service
- Automation
- Use of machinery to replace HR
- Stock control
- Integrated software + hardware
- Which can monitor;
- Quantity of stock
- Location of stock
- Status of stock
- Which can monitor;
- Tills can be linked to stock control through EPOS
- When item is sold EPOS adjusts stock level
- Order stock automatically from suppliers when item falls below certain level
- Helps management contol cash flow
- Integrated software + hardware
- Production
- Producition processes performed by machines
- Reduces human intervention
- Regulates workflows
- Not just confined to factories
- any business process can be automated
- e.g call handling
- any business process can be automated
- Design software systems
- CAD + CADCAM
- Computer's design product
- Can use 2 test new ideas
- Can simulate tetsing;
- Saves money- eliminates production + testing of expensive prototypes
- Speeds up R&D process
- Can simulate tetsing;
- CAD + CADCAM
- Technology used to improve efficiency- apply to case study firm
- Could better technology improve capacity of case study firm?
- Could it enable firm to produce at lower unit costs?
- Less labour costs
- Robots
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