b. Explain changes to society brought about by the use of ocmputer systems
CHANGES TO STAFF WORK EXPECTATIONS
Worry about job loss (redundancy issues) and worry about training
Less time spent on mundane tasks
Employees given more responsibility - good/bad?
More information available when needed and changes of stress levels
More chances of improved qualifications as training makes employees more skilled
Leading to enhanced job prospects (promotion) and more pay
Employees expected to be more literate with new computer system
Incrased work load and customer concern about lack of human contact
Customer satisfaction due to reduction in chance of human erros, saving costs due to redundancies
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