The process is carried out by an arbitrator and the procedures in which they have to follow are laid out in the Arbitration Act 1996.
The conflicting parties must agree in writing to attend because it is not compelling, however most do attend because it is much easier than going to court.
Some commercial contracts include a Scott v Avery Clause which requires partied of the contract to attend arbitration should a dispute arise.
The arbitrator does not need to be a judge or lawyer but they are expected to be a legal expert in the field of the dispute.
The proceedings must be done in accordance with the stipulated rules in a judicial manner making the process formal.
The parties usually have a say in who the arbitrator is adding some flexibility to the process but the arbitrator has the final say in the procedure to be adopted.
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