Managing People

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  • Created by: Erin W
  • Created on: 08-06-17 21:10

Reasons for Appraisal

  • Discover strengths and weaknesses of employees
  • Give the employee feedback on their performance
  • Use as a basis for rewarding employees
  • Decide on level of pay
  • Identify Training requirements
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Benefits of Appraisal

Employees:

  • Opportunities for promotion
  • Identifies training needs
  • Opportunities to communicate with employer
  • Sets objectives

Employers:

  • Human resource planning
  • Increase in staff competence and productivity
  • Highlights strengths and weaknesses - employee can be used most efficiently
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Methods of Appraisal

Observation - Employees are watched doing their job - usually followed by an interview

  • Benefit: employees are observed in usual surroundings - gives true picture
  • Drawback: employees may find being observed off-putting

Interview - one to one discussion between employee and supivisor

  • Benefit: employee can have their say - work issues can be discussed
  • Drawback: employee needs to be briefed on process or it may not be worthwhile

Self-Appraisal - Looking critically at one's own work

  • Benefit: employee is given more responsibility - may be motivational
  • Drawback: employee may not be best person to assess their own performance
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Methods of Recruitment

Internal (within a business):

  • Notice boards
  • News sheets
  • Sending memos or emails to employees

External (outside a business):

  • Media
  • Internet
  • Job centres
  • Private recruitment agencies
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Adv. / Disadv. of Internal Recruitment

Advantages:

  • Motivation - promotion opportunities
  • Will take less time to train/settle in
  • Cheaper
  • Process is less time consuming

Disadvantages:

  • Limited range of applicants
  • No new skills or ideas brought in
  • Staff discontent/rivalry
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Adv. / Disadv. of External Recruitment

Advantages:

  • Wide range of applicants
  • New skills/ideas
  • Avoids jealousy

Disadvantages:

  • Settling in time
  • Demotivational for existing staff
  • Can be expensive
  • Slower process
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Legal Controls on Recruitment

The law states that is is illegal to discriminate based on:

  • Race
  • Religion
  • Disability
  • Gender

Equality Commission - eliminate unlawful discrimintion and achieve equality of opportunity for all

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Importance of Motivation

  • Lower labour turnover
  • Higher quality work
  • Fewer accidents / mistakes
  • Less absenteeism
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Methods of Motivation

Financial:

  • Bonus - extra payment usually for reaching a target.
  • Commission - reward based on percentage of sales made by a sales person.
  • Profit Sharing - employee receives a share of the profit.

Non-financial:

  • Job Rotation - move around different jobs to prevent boredom
  • Quality Circles - similar to team working but with a focus on improving quality
  • Fringe Benefits - perks of the job e.g. company car or pension scheme
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Factors Affecting Job Satisfaction

  • Wages / Salaries
  • Responsibility
  • Fulfilment
  • Enjoyment
  • Good working conditions
  • Praise
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Recruitment Process

  • Job analysis - identifies duties and needs of job - highlights key features of jobs.
  • Job description - identifies duties and responsibilities of job - includes job title and main duties.
  • Person Specification - identifies characteristics of an ideal applicant - personal qualities / skills.
  • Contract of Employment - sets out rights and duties of employee and employer and must be given within 8 weeks of starting work - includes agreed hours of work.
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Methods of Selection

  • Application Form
  • Curriculum Vitae (CV)
  • Application Letter
  • Testing
  • Presentation
  • Interview
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Responsibilities of Employers and Employees

  • Honesty
  • Objectivity
  • Fairness
  • Confidentiality
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Training

  • Induction - new employees
  • Change in procedures
  • Become more competitive - provide higher quslity work
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Benefits of Training

  • Cope with changes in technology
  • Update employees' skils
  • More efficient and effective work force
  • Fewer accidents
  • Improved quality of products / services
  • Motivates employees
  • Less supervision of workers needed
  • Better opportunities for promotion
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Drawbacks of Training

  • Training programmes can be expensive
  • Employees often need time off work to attend
  • Risk losing employees to competitors
  • Higher wages - employer has to pay workers more
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Types of Training

On-The-Job:

  • Internal courses
  • Work shadowing
  • Role play

Off-The-Job:

  • Lectures
  • External courses
  • Demonstrations at training centres etc.
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