Meeting individual needs

• Funded out of taxation

• Created by law

• Known as the public sector also

• Everyone is entitled to it

• Feel involed/valued

• Things differently to the staff

• Have first hand experience of the service

• Highlight areas of improvements

• Feel empowered

• Oppurtunity to redress
• Protects clients
• Gives clients a voice
• It is a right to complain
• Allows org to see if there is something continuously happening
• Feel empowered
• Improves quality of the service provided
• Promotes need led service

• Provides oppurtunities to review the service
• Ensures service is working as well as it should
• Protects from any complaints
• Identify any areas of development for staff
• Guards against neglect
• Sets minimum standards
• Promotes a positive culture
• Ensures accountability
• Benchmarks

IF THERE IS NO MEASURES THEN... (opposite to above)

• Planning can restricted
• Funding may be reduced
• Less oppurtunity for research/training/development
• Job loss
• Staff under pressure with demands

POSTIVE

• More cost effective
• More effective with resources

• Monitor patients condition
• Someone the patient can turn to
• Makes the patient confident
• Will promote needs led care- individualised plan
• Could advocate on their behalf

• One to one
• Doesn't need to worry about cleaning/cooking
• Socialise with others
• Heal at her own pace
• Professionals caring for her
• Quicker recovery

• Liase with each other
• Identify potential risks
• Use resources effectively
• Prevents gaps in services
• Patient can be informed continuously
• Promotes good team working
• Ensures needs are met
• Patient is more relaxed

• Provides choice
• Offers alternatives
• Less red tape
• Paid for- 'higher quality'
• More resources
• Takes the burden off the state
• Quicker repsonse time
• Shorter waiting times
• Profit orientated
• Creates inequality
• 2 Tier system is created

• Service provision
• Plan
• Fund
• Policy making
• Legislate
• Regulate

• Changes in populations
• Respond to demographic trends
• Respond to resource changes
• Tech changes
• Maintain a high level of standards

• Choice
• Flexibility
• Independance promoted
• More cost effective
• Uses resources more effectively
• Creates competition between providers
• Reduces strain on the state

• Promotes anti-discriminatory practice
• Prevents stereotyping
• Clients feel accepted and respected
• Promotes dignity
• Client is confident
• Have a say in their care
• Feel valued
• Self-concept improves

• Reduces inequality
• Open to everyone
• Reduces discrimination
• Needs led
• Poor have same access as the affluent
• Divide in society if not there
• Death and morbidity rates may vary