Promote quality care

• Provide training for staff on policy/ legislation/ care values so they follow the     correct procedures
• Mentoring system to help staff and give them advice/ support
• Monitor staff's performance so they can reflect and improve
• Staff meetingings to share concerns/ communication/ share good practise
• Good handover procedures to ensure consistancy in care and good standards
• Provide polices to ensure staff work within the law and responsibility 
• Good management structure, a clear hierachy and procedures, for approachable and effective managers
• Quality assurance e.g. questionaires, request feedback from staff

• provide training for staff on policy/ legislation/ care values so they follow the     correct procedures
• Mentoring system to help staff and give them advice/ support
• Monitor staff's performance so they can reflect and improve
• Staff meetingings to share concerns/ communication/ share good practise
• Good handover procedures to ensure consistancy in care and good standards
• Provide polices to ensure staff work within the law and responsibility 
• Good management structure, a clear hierachy and procedures, for approachable and effective managers
• Quality assurance e.g. questionaires, request feedback from staff

• Collection of statistical data to montor changes
• Feedback from people and care workers on how effective the policy is, using questionaires
• Staff training to get feedback and share concerns and ideas
• Review to see the problems and the strengths, e.g. Ofsted
• Meetings to discuss concerns/raise issues

Values of care:-

• promoting equality and diversity
• promoting individual rights and beliefs
• maintaining confidentialty 

Explanations from them:-

• meeting the individuals needs- meeting friends and leasure activities
• maintaining privacy
• giving them a choice
• non-discriminatory language
• keep personal details safe
• respect and celebrate any culture

Examples:-

• Psychological- not knowing they are ill/ fear of stigma/ not wanting to go becuase of treatement/ how sociey treats people/ lack of knowledge to access funds and services
• Financial- may be unemplyed/ lack of treatment/ find it hard to get employement due to dicrimination
• Cultural- values about the condition/ beliefs
• Communication/language- may find it difficult to speak english and to communication with others
• Location/geographical- postcode lottery, poor serives/ live in a rural area ( too far away from serives)
• Physical- side effects of drugs/ conditions on ability to work/ drive or socialise/ mobility access issues

Indirect

• not providing leaflets about procedures/ written in different languages/ formats
• not making provision for different diet requirements due to cultural beliefs
• offering services at limited times- conflict on religous view

Direct

• verbal abuse e.g. sexist comment
• physical abuse e.g racist attack
• refusal to access e.g. job, education, servies and good based on RAGS
• exclusion e.g. someone who is HIV positive avoided