AQA AS Business Studies Unit 2 CH 19 DEFINITIONS

CHAPTER 19

Improving organisational structures

Organisational structure: the relationship between different people and functions in an organisation.

Organisational chart: a diagram showing the lines of authority and layers of hierarchy in an organisation

Organisational hierarchy: the vertical division of authority and accountability in an organisation

Levels of hierarchy: the number of different supervisory and management levels between the shop floor and the chief executive in an organisation

Span of control: the number of subordinates whom a manager is required to supervise directly

Delegation: the process of…