QUALITY

QUALITY:

• quality issues are related to the concept of 'fitness for purpose'
• its about the relationship between performance, price, aesthetic appeal, saleability and customer satisfaction
• quality for the CONSUMER  means a product's fit for purpose, evaluated through performance, price and aesthetic
• quality for the MANUFACTURER means meeting specifications including BS

QUALITY ASSURANCE;

• the ABOVE qualities are for QA
• quality assurance involves using a company's internal quality system which;
  - quality control monitors and achieves agreed standards through inspection and testing
  - defects are traced back to the production process and effectively eliminated
  - sustained levels of quality performance involve all areas
• total quality management (TQM) is an aim of every company that wants to achieve sustained levels of quality performance. Its achieved using a quality management system and companies might comply with BS…