Revision

8.3.1-PURPOSE OF COMMUNICATION

Purpose of communication:

• aquicsion-get info
• dessemination-give info
• clarification-clarify info
• internal-between staff
• external-outside bussiness

Importance and benifit of communication:

• to the customer 
• to the bussiness

8.3.2-PROCESS OF COMMUNICATION

Process, channels and methods of communication:

• Process

medium-sender-reciever

• Method:

• written
• oral
• visual
• pictorial

Appropriate medium and barriers to communication:

• method of communication eg. fax

• barriers:

• jargon
• noise
• choice of medium
• inappropriate presentation

8.3.3 IMPORTANCE OF ICT IN BUS COMMUNICATION

Use of software/LAN and WAN

• Lan used in school buissnesses 
• …