Business studies chapter 8 and 9 0.0 / 5 ? Business StudiesChapter 8 and 9- recruitment and communicationIGCSECIE Created by: Anusha5Created on: 24-02-16 07:40 Internal recruitment Filling a vacant post with someone already employed in the business. 1 of 25 External recruitment Filling a vacant post with someone not already employed in the business. 2 of 25 Job description A list of all the key points of a job such as responsibilities, activities, and accountability. 3 of 25 Person specification The factors looked for in a successful applicant. Experience, personal qualities, and skills. 4 of 25 Shortlist A list of all candidates eligible for a company interview. 5 of 25 Induction training A method of training that requires one to get familiar with the workplace, colleagues and rules of a job. 6 of 25 On the job training A method of training at the place of work in which a newly recruit follows a more experienced worker. 7 of 25 Off the job training Training that takes place away from the workplace. 8 of 25 Resignation Termination of employment by the worker as they have found a better job elsewhere or for any personal reasons. 9 of 25 Retirement Termination of employment as the worker has reached an age beyond which they do not need to work. 10 of 25 Redundancy Termination of employment by the employer as the job is no longer needed. 11 of 25 Dismissal Termination of employment by the employer as the worker has not been working to the required standard or has violated company code. 12 of 25 Communication media The methods used to communicate a message. 13 of 25 Feedback The reciever's response to a message. 14 of 25 Effective communication Information passed between two or more people or grouse, with feedback to confirm that the message has been understood. 15 of 25 Two-way communication The receiver is allowed to respond to the message sent by the sender. 16 of 25 Oral communication Communication by the spoken word. 17 of 25 Written communication A communication form which has a permanent record of a message being sent and can be looked at multiple times for understanding. 18 of 25 Memorandum Formal, written communication which is used for passing messages within the business. 19 of 25 Agenda The order for conduct in a meeting. 20 of 25 Minutes of meeting A written document explaining in detail all that was discussed in the meeting and all the decisions that were taken. 21 of 25 Purchase order An official document sent to suppliers explaining all the raw materials which are to be purchased. 22 of 25 Invoice A reminder to customers to pay for their purchase. 23 of 25 Electronic communication Communication via email, text, video record or fax. 24 of 25 Visual communication Communication using charts and graphs to improve the effectiveness of the message and to make it more clearly understood. 25 of 25
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