Ch 15 Key Terms 5.0 / 5 based on 1 rating ? Business Studies-IGCSEOther Created by: a f.vCreated on: 28-08-14 12:16 Authority The right to command and make decisions. 1 of 8 Chain of command The route through which orders are passed down in the hierarchy. 2 of 8 Delegation Authority to pass down from superior to subordinate. 3 of 8 Formal Organisation The internal structure of a business as shown by an organisation chart. 4 of 8 Hierarchy The order or levels of responsibility in an organisation from the lowest to the highest. 5 of 8 Organisational chart A diagram that shows the different job roles in a business and how they relate to each other. 6 of 8 Span of control The number of people a person is directly responsible for in a business. 7 of 8 Subordinates People in the hierarchy who work under the control of a senior worker. 8 of 8
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