communication

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  • Created by: Louisa
  • Created on: 21-10-19 17:37
includes 2 things
therapeautic attitude and professional practice
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communication involves
giving and sharing of info
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6 stages
idea, message coded, message sent, message recieved, message decoded, message understood
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hearing is defined as
passive
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listneing is
active, pay attention, interpret, derive meaning
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active listening
a stage further
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Types of communication
verbal, written, non verbal
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types of communcation includes
ideas and feelings, paraverbal, meaning to conservation, emotion, attitude, pitch, volume
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factors affecting communication
jargon, disability, emotional distress, sensory deprivation, dialect, language, culture, envronemnt, health problems
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Barries
day dreaming or thinking of something else. thinking of what to say next, judging what the person is going to say next, listening with a specific outcome in mind
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Qualities
self awareness, empathy, emotional/social intelligence, active listneing, questioning/acknowledging, recognitio of verbal and non-verbal info, tone and volume of voice effectively, gesturin
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effective communcation involved
active listening, facial epressions, non-verbal communication, claifying messages, eye contact, empathy, tone, paceand speech content, appropriate proximity
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mindful listening involves
be present, aware of environment, and surrounding, cultivate empathy, self-awareness
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a good listener should be purposeful
clear about what your saying and why
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be concious and conscientious
self - awreness, eye contact, distance, gestures, emotions
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your perspective vs
their perspective
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ask question
to check understanding
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avoid what
misunderstandings, second guessing, and time wasting
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positivism in the enquiry, negative language
you didn'y, you should have, you failed to, i must insist
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postive language
i ca nhelp you if you tell me, if you could, can we both discuss that
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what does SBAR stand for
situation, background, assessment, and recommendation
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situation
what is going on with the patient
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background
what is the clinical background or context
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assessment
what do i think the problem is
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recommendations
what do i think needs to be done for the patient
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NEWS stands for
national early warning signs
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when do we use NEWS
early recognition of the deteriorating patient, and work out the minimum Obs per hour requirement based on NEWS number
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Other cards in this set

Card 2

Front

communication involves

Back

giving and sharing of info

Card 3

Front

6 stages

Back

Preview of the front of card 3

Card 4

Front

hearing is defined as

Back

Preview of the front of card 4

Card 5

Front

listneing is

Back

Preview of the front of card 5
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