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Issue resolution: Track management of issue through to closure

Barriers to issue management: Wrongly identifying risks as issues

Barriers to issue management: Escalating problems as well as issues

Barriers to issue management: Failing to further escalate the issue when the issue owner has not resolved it in a timely manner

Barriers to issue management: Lack of time or reluctance to identify issues

Barriers to issue management: Inappropriate tolerance levels

Benefits of issue escalation?