Issues that affect access to services

What is self-referral?
When a person contacts a care provider personally, by letter, email, phone call, making an appointment or attending a care setting or surgery+requesting help.
1 of 33
What is access to the primary healthcare services such as doctors, dentists and opticians usually through?
2 of 33
What are many social care services for both adults and children accessed through?
3 of 33
What is third-party referral?
this is when a friend, neighbour or relative contacts a health or care service on behalf on another person.
4 of 33
What are these referrals usually at?
services that are accessible through self-referral
5 of 33
What is professional referral?
This is when a health or care professional contacts another service provider to request support for a service user
6 of 33
What do local authorities have a duty to carry out?
Community care assessments for anyone who appears to be finding it difficult to look after themselves without additional help
7 of 33
Who is responsible for organising and carrying out this assessment?
The adult social services department and it would normally be a social worker who carries out this assessment
8 of 33
What might the service user being assessed require?
Reassurance+information about local or national organisations that could help, simple devices that can help the client to live independently, or a higher level of care (domiciliary/residential)
9 of 33
What do informal carers also have a right to?
A carer's assessment to see whether they need support to carry out their caring activities.
10 of 33
What does The Care Act (2014) set out?
Carers legal; right for assessment and support
11 of 33
What happens when the service user's or carers assessment is complete?
They must be provided with a written copy of the report outlining the needs identified and the action agreed
12 of 33
What is a community care assessment?
Professional assessment of care needs provided by local authority adult social services department, which also provides help and advice in assessing services to best meet the service user's needs
13 of 33
What is a carers assessment?
Assessment of the needs of informal carers that are providing support for a vulnerable person such as a person with a physical disability, a person with a mental health need or a frail older person
14 of 33
What can accessing these services be?
Confusing- especially if a patient is unwell or have complex personal difficulties.
15 of 33
What might this cause?
Service users and their families to not receive the care that they need and have a right to
16 of 33
What are some barriers to accessing services?
Language, inconvenient location of the service, financial issues, scarce resources, e.g. long waiting times, communication, e.g. if they feel discriminated against they may struggle to express their needs
17 of 33
In order to decide whether a person is entitled to care and support from the local authority what needs to happen?
A social services department assessor (usually a social worker) has to consider what their needs arise from
18 of 33
What could an individuals needs arise from? (1)
A physical and/or mental impairment/illness plus
19 of 33
What could an individuals needs arise from? (2)
An inability to achieve at least 2 of these activities; preparing/eating food, washing themselves/clothes, manage their toilet needs, dress appropriately-especially in cold weather, move around their home, keep their house safe+clean,
20 of 33
What could an individuals needs arise from? (2.1)
maintaining relationships to avoid social isolation, access work, education or volunteering, use local facilities, carrying out caring responsibilities, meet the outcomes likely to affect health+wellbeing
21 of 33
When is an adult eligible for support?
Only if they meet both criteria
22 of 33
What is this criteria called and what does the local authority have a responsibility to do?
National eligibility criteria and to make sure that the identified needs are met
23 of 33
What might people have to contribute to?
The cost of their care, due to social care not usually being free of charge
24 of 33
What does the local authorty carry out?
A financial assessment
25 of 33
What does a financial assessment take into account?
The service user's regular income and their savings
26 of 33
What will the financial assessment decide?
Whether the service user must contribute to their cost of care + if so how much they will contribute
27 of 33
What will eligible service users usually receive?
A personal budget, sometimes called a direct payment,
28 of 33
Where are direct payments available?
To all client groups across the UK, including older people, people with physical/learning disabilities+carers.
29 of 33
What do people with disabilities usually receive?
Personal budgets to allow them to purchase care services from people or companies of their own choice
30 of 33
What does the local authority still have a duty to ensure?
That the service users care needs are met
31 of 33
What is national eligibility criteria?
This is criteria applied to decide whether a service user is entitled to support from the local authority social services department
32 of 33
What is a personal budget/direct payment?
Cash payment made directly to the service user, so that they may pay for identified and necessary care services to be provided
33 of 33

Other cards in this set

Card 2


What is access to the primary healthcare services such as doctors, dentists and opticians usually through?



Card 3


What are many social care services for both adults and children accessed through?


Preview of the front of card 3

Card 4


What is third-party referral?


Preview of the front of card 4

Card 5


What are these referrals usually at?


Preview of the front of card 5
View more cards


No comments have yet been made

Similar Health & Social Care resources:

See all Health & Social Care resources »See all working in health and social care resources »