Motivation 3.0 / 5 based on 1 rating ? Business StudiesHuman resource strategiesASAQA Created by: ChantallehelmCreated on: 15-02-13 10:39 What is morale? This si whether people feel happy in the workplace. It is all to do with self confidence and high self esteem. 1 of 15 What is motivation? This is when people in the workplace have enough incentives to do their job effectively. 2 of 15 Name three symptoms of low motivation or low morale Increased labour turnover, Increased absenteeism, Conflict between employees and management. 3 of 15 What can low motivation lead to? Increased costs, loss of sales and reduced profits due to waste or inefficiency. 4 of 15 What was the bottom layer of the Hierarchy of Needs? Physiological, e.g food, shelter, clothing 5 of 15 Who developed the study of the Hierarchy of Needs? Maslow 6 of 15 Who argued that money was the main source of motivation, came up with the origin of 'piece rate' and said this could increase output? Taylor 7 of 15 What were the two factors in Herzberg's theory? Motivators and Hygiene/Maintenance factors 8 of 15 Name two of Herzberg's hygiene factors 1. Working conditions. 2. Job security 9 of 15 Name two of Herzberg's motivators 1. Sense of achievement. 2. Responsibility 10 of 15 Who identified two opposing attitudes towards the formal organisation of workers and named them Theory X and Theory Y? McGregor 11 of 15 Which theory of workers were motivated by money, had little initiative and required much supervision? Theory X workers 12 of 15 Which theory of workers were able to work independently, made decisions, and were motivated by recognition, rewards and job satisfaction? Theory Y workers 13 of 15 Who conducted an experiment to show that by altering the work environment,output could be increased? Mayo 14 of 15 What did Mayo say the main motivators were? Recognition and a sense of involvement. 15 of 15
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