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GCSE
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More cards in this set
Card 6
Front
Educate the client
Back
Card 7
Front
Explain each step with the client
Back
Card 8
Front
reassurance
Back
Card 9
Front
professional
Back
Card 10
Front
Say 'yes' when the client is speaking
Back
Card 11
Front
Be prepared for the unexpected
Back
Card 12
Front
Eye contact
Back
Card 13
Front
Open body language
Back
Card 14
Front
Nod as the client is speaking
Back
Card 15
Front
Smile
Back
See full card set