Operations Management

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Making one-off specialised products for each customer
JOB PRODUCTION
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Groups of identical items that pass through different stages of the production process at the same time
BATCH PRODUCTION
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The average cost of making each unit
UNIT COSTS
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Producing goods and services to an acceptable standard with as few resources as possible to keep costs per unit low
OPERATIONAL EFFICIENCY
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Work is divided into separate tasks or jobs that allow workers to become skilled at one of them
SPECIALISATION
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A computer-controlled machine able to perform a physical task
ROBOT
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Using computer-based tools to design products, such as buildings, cars and clothes
COMPUTER-AIDED DESIGN (CAD)
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A good or service that meets customers' expectations and is therefore 'fit for purpose'
QUALITY PRODUCT
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Providing services to customers before, during and after purchase, to standards that meet their expectations
CUSTOMER SERVICE
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The buying and selling of goods and services over the internet
E-COMMERCE
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Other cards in this set

Card 2

Front

Groups of identical items that pass through different stages of the production process at the same time

Back

BATCH PRODUCTION

Card 3

Front

The average cost of making each unit

Back

Preview of the front of card 3

Card 4

Front

Producing goods and services to an acceptable standard with as few resources as possible to keep costs per unit low

Back

Preview of the front of card 4

Card 5

Front

Work is divided into separate tasks or jobs that allow workers to become skilled at one of them

Back

Preview of the front of card 5
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