Operations Management 4.5 / 5 based on 7 ratings ? Business StudiesOperations managementGCSEAQA Created by: LaurenhinshawxCreated on: 21-10-15 15:02 Making one-off specialised products for each customer JOB PRODUCTION 1 of 10 Groups of identical items that pass through different stages of the production process at the same time BATCH PRODUCTION 2 of 10 The average cost of making each unit UNIT COSTS 3 of 10 Producing goods and services to an acceptable standard with as few resources as possible to keep costs per unit low OPERATIONAL EFFICIENCY 4 of 10 Work is divided into separate tasks or jobs that allow workers to become skilled at one of them SPECIALISATION 5 of 10 A computer-controlled machine able to perform a physical task ROBOT 6 of 10 Using computer-based tools to design products, such as buildings, cars and clothes COMPUTER-AIDED DESIGN (CAD) 7 of 10 A good or service that meets customers' expectations and is therefore 'fit for purpose' QUALITY PRODUCT 8 of 10 Providing services to customers before, during and after purchase, to standards that meet their expectations CUSTOMER SERVICE 9 of 10 The buying and selling of goods and services over the internet E-COMMERCE 10 of 10
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