public services 0.0 / 5 ? Travel & TourismUnit 1 OtherEdexcel Created by: tonijane27Created on: 03-01-18 22:20 verbal communicaton This is the use of sound, words, language and speech to create a sense and meaning between people. 1 of 10 non-verbal communication This is the use of body language, gestures and facial expressions 2 of 10 Visual communication This is done by drawing pictures or writing something down 3 of 10 To become a British citizen you must: - have lived in the UK for for 5 years - Be 18 or over - know a UK language such as English or Welsh. 4 of 10 Key features of society -Democracy -Security -National Lottery -Ways groups of people are organised 5 of 10 Principles of Human rights Act. -The right to education -The right to freedom of speech 6 of 10 Types of descrimination Going against any of the 9 characteristics -Direct or indirect discrimination 7 of 10 Reasons Public Services exist -Protect the enviroment -Protect and assist the vulnerable -Improve the quality of life for individuals 8 of 10 Responsibility for public service employees -Follow codes of practice -Promote diversity -Maintain professional standards 9 of 10 quality of good citizenship -Show fairness -Volunteering -Protecting the enviroment 10 of 10
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